Refund and Return Policy
At Brookie’s Tallow, every product is handcrafted in small batches using natural, perishable ingredients. We offer an unconditional 30 money back guarantee return policy. Don’t love it, return within 30 days for a full refund, no questions asked.
Damaged or Incorrect Orders
If your order arrives damaged, leaking, incorrect, or if you're unsatisfied, please contact us within 48 hours so we can make it right.
Reach Out To Us: https://brookiestallow.com/pages/contact
Kindly ensure the following are included in the form
- Your name
- Order number
- Photos of the product and packaging
We will gladly replace damaged items or correct order mistakes at no cost to you.
Lost or Stolen Packages
We assist with carrier claims.
Once a package is marked as delivered by the carrier, we are unable to issue refunds. If your package is lost in transit, please reach out and we will help guide you through filing a claim with USPS/UPS.
Allergic Reactions
Please check all ingredients before purchasing.
We cannot accept returns due to skin sensitivities or allergic reactions, as everyone’s skin is unique. If you have concerns, reach out and we’ll be happy to help guide you toward products that fit your needs.
Order Cancellations
Orders cannot be canceled after they have been shipped. If you need to make a change shortly after ordering, email us immediately and we’ll do our best to help before the package leaves our hands.
Thank You for Supporting Small Batch Skincare
Every jar is made with intention, care, and real ingredients your skin understands. Your support helps our small Wyoming business continue to grow — and we appreciate you more than you know.